Refund policy

1. Returns, Exchanges & Cancellation

At NobleTress, you may request a return or exchange within 14 calendar days of delivery. To begin, contact us at support@nobletress.com with your order number and a clear statement that you wish to return or exchange the item.

For a change-of-mind return, items must be returned in their original condition. You may inspect and handle an item only as you would in a store. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to inspect the item.

  • Original lace is intact and uncut
  • No glue, adhesive, or styling product has been applied
  • The wig has not been worn, washed, dyed, cut, or otherwise altered
  • All original packaging and included accessories are returned

Custom-made or personalised wigs, including custom colour, size, or lace orders, are not eligible for a change-of-mind return except where required by applicable law. Final-sale or clearance items clearly identified before purchase are also not eligible for a change-of-mind return, except where required by applicable law.

This policy does not limit your rights if an item is faulty, damaged, incorrect, or not as described.

2. Return Process

  1. Contact support@nobletress.com within 14 calendar days of delivery. Please include your order number. If the item is damaged, incorrect, or faulty, include clear photos where possible.
  2. We will provide return instructions and the return address.
  3. Return the item within 14 calendar days after notifying us that you wish to return it.
  4. Use a trackable shipping service and retain your proof of postage and tracking number until the return is completed.

3. Refund Details

Refunds are issued to the original payment method after we receive the returned item, or evidence that it has been sent back where applicable. We aim to process eligible refunds within 3 business days of receipt or return evidence.

Your bank, card provider, or payment service may require an additional 5–10 business days to display the refund. Where required by applicable law, standard outbound delivery costs will also be refunded. Any additional cost for an upgraded delivery service is not refundable unless required by law.

4. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise required by applicable law. If an item is incorrect, damaged, faulty, or not as described, contact us before returning it so that we can assist with the appropriate next steps.

5. Exchanges

  • Exchanges are available for eligible items, subject to stock availability.
  • If the replacement item has a higher price, the difference must be paid.
  • If the requested replacement is unavailable, we will offer a refund or store credit where appropriate.

6. Order Cancellation

If you need to cancel an order before dispatch, contact us as soon as possible. We aim to accommodate cancellation requests received within 24 hours, but cancellation cannot be guaranteed once order processing or dispatch has begun. After delivery, you may follow the return process above.

7. Contact Us

For return, exchange, or order questions, contact support@nobletress.com. We aim to respond within 24 business hours.